FAQs
Where can I spend my Oasis Gift Vouchers?
Oasis Gift Vouchers are accepted in Oasis stand alone stores throughout the UK where they accept GBP sterling and can be used like cash to pay for all goods found in-store. Unfortunately, we cannot take payment online just yet.
How do I spend my Oasis Gift Vouchers?
Simply show your mobile phone with the text message within the store at the till when making your purchase to redeem your vouchers.
How do I contact Oasis Gift Vouchers about my online order?
You can contact us via e-mail at help@oasis-stores.co.uk or call our helpline on 0845 899 0009, Mon-Fri 9am-5pm.
How will I know when my order is processed?
As soon as you place your order you will receive an e-mail from us to confirm that your order, details of the Voucher, date it was sent or the scheduled delivery date if you have chosen this option.
How are Oasis Gift Vouchers delivered?
The recipient will be sent a Free text message to their mobile phone. It will contain a unique Oasis Gift Voucher code, the Voucher value, the sender’s personal message, expiry date and where the Voucher can be redeemed.
When will my Oasis Gift Vouchers be delivered?
When you place an order you will have the option of sending the Voucher immediately or by selecting a date and time that the Voucher will be sent. Text messages will be delivered between 8am – 8.45pm, 7 days a week including bank holidays.
How will I know that the Oasis Voucher has been delivered to the mobile phone?
We send a confirmation email to the purchaser as soon as we receive confirmation that the Text message has been delivered to the mobile phone by the mobile phone operator.
What happens if the Oasis Voucher is not delivered to the mobile phone?
We monitor the delivery of the Voucher to the mobile phone. If we receive a notification from the mobile phone operator that they have not been able to deliver the Voucher we will contact the purchaser by email asking them to contact Customer Services.
Can I send a Voucher for same day delivery?
Yes, you can send a Voucher to be delivered the same day, providing your order is completed on the Oasis Gift Voucher website between 8am – 8.45pm. Orders placed after 8.45pm will be delivered 8am the next day.
Who can I send Vouchers to?
Anyone that has a mobile phone number with a UK number (starting with 07xxx xxx xxx)
I have received a £50 Oasis Voucher; do I have to spend it all in one transaction?
No. If you used your £50 voucher to pay for £30 worth of goods, you will automatically be sent a text with a new Oasis Voucher for the £20 balance.
When I send an Oasis Voucher does it cost the person receiving it any money?
No, the text message is free and there are no delivery or administration costs.
What if I've made a mistake on my order?
If you have made a mistake on your order, please ring our helpline (0845 899 0009) and we will do our best to correct it for you.
Do Oasis Gift Vouchers have an expiry date?
Yes, Oasis Gift Vouchers have a one year expiry date and should be used within this timeframe.
What will appear on my credit card statement?
Your credit card statement will read MiVoucher.com and the charge will be in GBP sterling.
Can I order larger amounts of Oasis Gift Vouchers?
It is possible to order larger amounts of Oasis Gift Vouchers. Please call our helpline on (0845 899 0009)
What if I need help?
If you require assistance please e-mail help@oasis-stores.co.uk or call our helpline (0845 899 0009) Mon-Fri 9am-5pm. If your query relates to an existing order, please include your Oasis Gift Voucher order reference number in any correspondence. Your order reference will be found on the email sent to you at the time of purchase
